Return & Refund Policy

At Comfy Zone, we want you to be completely satisfied with your purchase. If for any reason, you are not happy with your order, we offer an easy return and refund process to ensure a smooth experience. Our goal is to make sure your comfort is never compromised.

Returns Eligibility

  • Returns are accepted within 7 days of delivery from the date you receive your order.

  • Items must be unused, unwashed, and in their original packaging.

  • Certain items may be non-returnable due to hygiene reasons; this will be clearly mentioned on the product page.

Refund Process

  • Refunds are processed once the returned items are received and inspected.

  • Approved refunds will be credited to your original payment method within 7–10 business days.

  • Shipping charges for returned items are generally not refundable, unless the return is due to a defective or incorrect product.

Exchanges

  • Exchanges are available for the same product (different size or color) subject to stock availability.

  • To request an exchange, contact us within 7 days of delivery with your order details.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please contact us immediately at comfyzonee01@gmail.com or +92 309 6856684 with photos of the product and packaging.

  • We will arrange a replacement or full refund at no extra cost to you.

5. How to Return

  1. Contact our customer support to initiate a return or exchange.

  2. Package the item securely in its original packaging.

  3. Ship the item back using a reliable courier service.

  4. Once we receive and inspect your return, we will process your refund or exchange promptly.

At Comfy Zone, we are committed to making your shopping experience safe, comfortable, and hassle-free. Your satisfaction is our priority, and we will ensure that your return or refund process is smooth and transparent.