Terms of Service

Welcome to Comfy Zone! By accessing or using our website and services, you agree to comply with and be bound by the following terms. These Terms of Service govern your use of our website, products, and services, so please read them carefully. If you do not agree to these terms, kindly refrain from using our services.

1. Account and Registration

  • Customers may be required to provide accurate and complete information when creating an account or placing an order.

  • You are responsible for maintaining the confidentiality of your account details, including email and password.

  • Any activity under your account is your responsibility; please notify us immediately of any unauthorized use.

2. Ordering and Payment

  • All orders are subject to acceptance and availability.

  • We accept payment through secure gateways and Cash on Delivery (COD) across Pakistan.

  • Prices are subject to change without prior notice, but confirmed orders will reflect the price at the time of purchase.

  • Orders not confirmed within 48 hours may be canceled automatically.

3. Shipping and Delivery

  • We deliver nationwide across Pakistan with trusted courier partners like TCS, Leopard Courier, and M&P.

  • Delivery times may vary based on location, courier delays, or public holidays.

  • Customers are responsible for providing accurate shipping details to avoid delays or non-delivery.

4. Returns and Exchanges

  • Returns or exchanges are accepted within 7 days of delivery for unused, unwashed items in original packaging.

  • Some items may be non-returnable or non-exchangeable due to hygiene reasons; such information will be specified on the product page.

  • For damaged or incorrect items, please contact us immediately at comfyzonee01@gmail.com or +92 309 6856684.

5. Intellectual Property

  • All content on the Comfy Zone website, including text, images, logos, and product designs, is owned by us or used with permission.

  • You may not reproduce, distribute, or use our content without prior written consent.

6. Limitation of Liability

  • Comfy Zone is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • While we strive for accurate product descriptions, slight variations in color, size, or appearance may occur.

7. Privacy and Security

  • Your use of our services is also governed by our Privacy Policy, which ensures your personal data is protected.

  • We take all reasonable measures to safeguard your information and ensure secure transactions.

8. Modifications to Terms

  • Comfy Zone reserves the right to update or modify these Terms of Service at any time.

  • Any changes will be posted on this page, and your continued use of the website constitutes acceptance of the updated terms.

By using Comfy Zone, you agree to these terms and acknowledge that you have read and understood them. We are committed to providing a safe, transparent, and comfortable shopping experience for all our customers.